The card stopped taking applications. Here is who is still affected and what to do about it.

Updated October 2026

Licensed

Available in US

Fast payouts

18+ Only

If you came here to decide whether to apply for a Fiat24 card, you can stop reading early: the site is in maintenance mode, no new applications are being accepted, and no dates for reopening have been published. There is no application to start. That is the single most important thing on this page, and everything below is either an explanation of how the programme got here, or a plan for the people who still have money and a card on the platform.

What remains genuinely useful for you is the second group. If you already hold a Fiat24 card and a balance in EUR, USD, CHF or RMB, you are now inside a closed programme with the withdrawal mechanics, the closure procedure and the fee schedule still published — and you should read those carefully before you move anything. A closure is a moment when fees and hold-ups concentrate, and that is exactly what people report below.

My score for this card is 3.3 out of 10, and I want to be precise about what that number means. It is not a rating of a bad card. It is a rating of a product that can no longer be obtained, whose operator’s site is down for maintenance, and whose user reviews are almost uniformly negative. The one thing I cannot do is pretend the alternatives are clear wins for everyone — they are not, and I will come back to that honestly further down.

The conditions described here are current as of October 28, 2026.

My verdict: 3.3 out of 10

Here is how the total was built, criterion by criterion, with the reasoning in my own words. Nothing in this table is a rounding of something else — the total is the sum as published.

The everyday-use mark is the only one that is not dragged down by the closure, and it is not much above a coin flip. A virtual Mastercard with no PIN and mobile wallet support is a decent design for people who cannot get a normal bank card — no PIN is a real advantage if you are avoiding PIN pads, and being able to add it to a phone wallet is what makes daily use possible at all when the card itself is virtual. But two of the three payment claims come from the card’s own documentation while a third-party site flatly contradicts two of them on the central question of whether the mobile wallets work at all. When the sources disagree about whether Apple Pay functions, an average score is the honest answer.

Who does this card suit today? Very few people, and none of them are new applicants. It suits an existing holder who has a small remaining balance and wants to close the account cleanly — the payout and closure routes are published, and the fee for a returned payout is stated rather than discovered. That is the whole of the favourable case.

Who it does not suit: anyone looking for a card now, anyone planning around daily limits, anyone who needs a working dispute process, and anyone whose money is currently sitting in the account. That last group is not a hypothetical — the Trustpilot reviews describe held card pre-authorisations and funds not being released, and a payout re-routed weeks late with a fee of about 50 EUR attached.

One more thing to weigh before you start looking elsewhere, and it is the part people find uncomfortable. A FINMA-supervised operator with a Swiss Fintech licence under Art. 1b Banking Act is a more serious counterparty than most of the crypto-card field. Supervision is real and worth something. It is also not the same thing as deposit insurance — the card documents do not state that funds are insured — and it does not undo the operational picture: a site in maintenance mode, an unreachable support function, and reviews going back to April 2024. Supervision tells you the operator is licensed. It does not tell you your payout will arrive on time.

What happened to the programme

Short version: the card was announced, it was described in detail in the documentation, and then the front door closed without a published reopening date. The documentation still describes how the card works as though it is in service, and that contradiction is the confusing part for anyone arriving fresh.

Let me lay out the timeline as the sources have it. The card launch was announced for “December 2024” — that text still sits on the products page as the status. The site now displays “maintenance mode” and accepts no new applications, with no dates attached. Then, from 5 June 2026, the docs say new clients get a USD 30,000 monthly limit, which conflicts with a USD 100,000 per 30 days figure stated elsewhere on the same page — the kind of internal inconsistency that tells you the documentation is not being maintained. A refund processing fee applies from 15 May 2026. The card issuer is named: SR Saphirstein AG, BIN 5481 0849.

There is a second, sharper contradiction in the same material. The card page’s status text says “Coming soon in December 2024”, while the user documentation describes an active card you activate from the dApp card icon and which is usually ready in seconds. Both statements are in the card’s own materials. That is worth sitting with for a moment, because it is not a small editorial slip — it means the public-facing product page and the operating manual disagree about whether this product exists.

Other details the card pages simply do not state: no countries and no citizenship or residence rule on the docs card page; nothing about documents, address proof, age or the verification steps; nothing about fees, and no conversion or FX fee; nothing about restricted merchant categories; nothing about rewards; and no dedicated app, only a dApp at app.fiat24.com that connects a wallet on the Arbitrum network, plus a Telegram bot. Store ratings are not applicable or not found. I mention all of these not as pedantry but because their absence is informative: this is a documentation set for a product whose front office is switched off.

The limit structure is unusual. Card limits are tied to the digit length of an NFT account number. Standard, a 5-8 digit NFT, gives 10,000 EUR a day and 20,000 EUR a month. Premium, 4 digits, gives 100,000 and 200,000. Ultimate, 3 digits, gives 500,000 and 1,000,000. The tier rises when the NFT is upgraded — the Premium NFT is bought in the dApp, the price is on the pricing page payable in Ether or the Fiat24 token, and the upgrade completes within one business day.

Let me be plain about what that structure is. Spending power on a payment card is being tied here to the scarcity of a collectible token, not to deposits, income or credit history. A three-digit account number is a rarer object than a five-digit one, and the limit difference between them is a factor of fifty. If you are assessing this card as a financial product, that is the design fact to hold on to. If you are assessing it as a membership system, it is at least an honest one.

The balances sit in EUR, USD, CHF and RMB. A “Direct Pay” function per currency spends the matching balance first, to avoid FX fees. A Default Card Currency covers shortfalls, converting the whole amount with no split payment. Refunds in USD, EUR, CHF or RMB return to the same-currency balance, while other currencies convert to the default currency. The FX fee amount itself is not stated anywhere I could find.

Delivery is virtual only, with no PIN and no physical card or shipping mentioned. The card is valid for five years and renews automatically unless it has been unused in the six months before expiry — so a dormant card renews, an actively unused one does not, and that is a detail worth knowing if you are holding a card you rarely touch.

If you already have the card

You are the reader this section is for. The programme is closed to new applicants, so nothing below is about joining — it is about moving out, or not.

First, the limits that apply to you, because unofficial figures circulating online do not match the official ones and I would not want you planning around the wrong number:

A third-party site lists daily spend of $9,800 — one page says 9,800 EUR — and a monthly limit of unlimited. That contradicts the official Standard tier above, and for someone with the Standard NFT you should assume the official figures and not the aggregator’s.

The withdrawal route is the thing to get right. Payout goes to your own bank account in EUR or CHF. The procedure is counter-intuitive but clearly stated: you first make a small deposit from that bank account, using the IBAN, to link it — you can link up to ten accounts per currency. The minimum payout is 100 EUR or 100 CHF. Timing: booked the same business day, and if you miss 15:00 CET or it is a weekend, the next business day. A successful payout is free; a payout that comes back to you costs 10 EUR or 10 CHF.

Two consequences follow, and both matter if your balance is small. First, you cannot withdraw less than 100 EUR or 100 CHF, so a residual balance below that threshold cannot leave by payout. Second, you need at least one linked bank account before anything can go out at all, and linking it requires a deposit from that same account. Neither is a trap, but both will stop you cold if you discover them the night you need the money.

Closing is a separate action and it is final: bring balances to zero, go to id.fiat24.com, Profile, Close Account. No second account is allowed after that. Your KYC data is kept in line with Swiss AML law, which is normal but worth knowing if you are someone who would rather their identity documents were not retained.

Support is thin for an operation this size. There is a Telegram bot at t.me/fiat24bot for general inquiries, a status page at status.fiat24.com, and X, LinkedIn, Medium and Telegram accounts. No email address or phone number appears on the site. Languages and opening hours are not stated. When I read the complaints below, keep this in mind — the people writing them are trying to reach an operator who publishes a bot loop and a status page.

On refunds: there is usually up to 7 days, up to 30 days cross-border, and a processing fee from 15 May 2026 of 1 USD, 1 EUR or 1 CHF per refund — 7 CNH — deducted from the refund and capped at the refund amount. That last design detail is worth pausing on. A flat fee capped at the refund amount means a small refund can be eaten entirely by the fee. There is no dispute or chargeback procedure described anywhere. If a transaction goes wrong, the published route is a refund from the merchant, with a fee, and nothing more.

Top-ups ran through the dApp, with activation requiring a minimum balance of 10 EUR in the Eurozone, 10 CHF in Switzerland or 10 USD in the rest of the world. The payout minimum is 100 EUR or 100 CHF. Deposit fee, who pays the network fee, and the fiat top-up options are not stated on those pages; that SEPA, SIC and SWIFT rails and USDC, USDT and ETH are the top-up options comes from a third-party site and is not confirmed by the card. The same unofficial source lists ATM withdrawals as unlimited. Given that the whole programme is closed and the site is in maintenance mode, treat every “how do I top up” answer you find elsewhere as history, not as instructions.

What can go wrong

This section is the reason the reliability mark is 2 out of 10, and it is built from two kinds of source that I am keeping separate on purpose: the card’s own statements, and what users report.

The official picture is thin on purpose. The card launch was announced for December 2024 but the public product page still carries that as the status, and the site is in maintenance mode with no new applications. That much comes from the card’s own front end.

The rest is user reports, and I am flagging the provenance. An aggregator site, unverified and with no linked reviews, carries themes of invasive ID checks, fees charged on crypto top-ups, slow support with funds reportedly frozen and emails unanswered for more than 90 days, and a January 2025 ban on third-party bank deposits for standard users. That last item is the one that would affect you most if it were true of your account, which is exactly why it is worth confirming in your own account rather than taking from me.

Trustpilot for fiat24.com, read on 20 October 2026, shows 2.2 out of 5 from 8 reviews — all of them one star. The earliest is dated 26 April 2024 and the latest 13 May 2026. In eight reviews over more than two years, nobody gave the service a second star. The themes reported: support that does not answer, across email, Telegram and Discord, with the bot looping; a card pre-authorisation or funds not being released; a SEPA transfer weeks late plus a fee of about 50 EUR after re-routing; and scammers posing as support in community channels.

That last one deserves a moment. Scammers impersonating the support of a struggling service is a predictable pattern, because when the real support is silent, people go looking for help in the group’s chat, and that is exactly where the impersonators are. You will see the same advice in the safety section below, and it costs nothing to follow: the only routes the operator publishes are the Telegram bot at t.me/fiat24bot and the status page at status.fiat24.com. Anyone reaching you through a DM asking for a seed phrase or a fee is not the operator.

I want to say plainly what I could not find, because it shapes how much weight to put on all of this. No Reddit thread set and no Fiat24 Trustpilot page turned up beyond what is described above. The aggregator’s figures are unverified and carry no linked reviews. So: the Trustpilot picture is small — eight reviews is a thin sample, and I would not treat 2.2 as a statistically meaningful score. What makes it worth reading is not the average but the content. Support silence, unreleased pre-authorisations and late transfers are not complaints that appear in a healthy programme’s inbox.

Two more risk facts that are official rather than reported. First, forced-exit rules apply for sanctions, PEP status, fraud and recalls — that is, the operator can close your access without negotiation, and given that it has just closed the programme to new applicants, you can see where that logic goes. Second, limit-upgrade requests are not being accepted.

And the crypto-specific risks are not special to this card. Your account is an NFT in your own wallet and sign-in is a self-custody wallet connection; if the private key is stolen, the guidance is to move funds quickly, and there is no built-in recovery because blockchain transfers are typically irreversible. The card side adds 3-D Secure with a one-time password by email, automatic blocking on unusual activity, and manual lock and unlock in the dApp — where each action locks changes for 24 hours. The operator is SR Saphirstein AG under a Swiss Fintech licence with FINMA supervision; deposit insurance is not stated.

The pattern I keep coming back to is this. Blocked funds, silent support, late payouts and a 50 EUR fee on a re-routed transfer are not exotic failure modes in this category — they are the ordinary failure modes, and what makes them dangerous is that they arrive at the moment you have least choice, which is precisely the moment a closure creates. A declined authorisation alone can leave a hold on your funds for several days, typically up to seven. Add a maintenance-mode website and no phone number, and the worst realistic outcome for a small balance is that it takes weeks and comes with a fee.

What to take instead

Three cards are worth putting next to this one, and the comparison is genuinely mixed rather than a formality. Two of them come from names you would recognise immediately; one is smaller and, on the published terms, the cleanest.

Where they clearly beat Fiat24 is on transparency of fees and on who can read them. MetaMask publishes a card page with a rewards rate in plain numbers. RedotPay publishes a fee table effective 1 December 2025 with named merchant surcharges and small-amount and decline thresholds. Bybit publishes a six-tier cashback schedule. None of these are generous by industry standards, but you can check them before you commit, which is more than Fiat24’s pages currently let anyone do.

Where they are not clearly better is eligibility, and this is where a reader with a difficult country situation should be careful. MetaMask signs up in 45 listed countries and territories — Andorra, Argentina, Brazil, Canada, Mexico, Germany, France, Spain, Uruguay among the examples — with other regions on a waitlist, proof of residency required, and US and UK sign-ups temporarily closed per the FAQ. The citizenship rule is not stated, and the framing is useful: ineligible regions limit sign-ups, not spending.

RedotPay has two official lists worded differently, and the difference matters. The KYC list says citizens of listed countries cannot complete verification or use the service, and the restrictions are on local regulations and sanctions policy, not on individuals; it names many countries including Russia, Belarus, Ukraine, Serbia, Croatia, Cuba, Iran, Iraq, North Korea, Syria and the United States. A separate card-issuance list, dated 28 August 2026 and covering 47 places, adds India, Indonesia, Morocco, Nepal, Singapore and Turkey as places where residents are ineligible for both virtual and physical cards and cannot be used as billing addresses — and that list is about residence, not citizenship. Georgia, Armenia, Kazakhstan and the UAE are on neither list. Two lists, two different tests, is why I would read both before assuming.

Bybit is the most restrictive of the three on the card specifically. Its help centre lists Argentina, AIFC (Kazakhstan), Georgia, Kazakhstan, Australia, Mexico, Brazil, Peru and Asia Pacific, and the cards page says the product is not meant for European Economic Area customers and that all EEA participation is strictly prohibited. Its restricted-country list for fiat services — deposits, withdrawals, One-Click Buy — includes Belarus, Russia, Serbia, China and the United States, and says Russian users can only make RUB transactions in Fiat. No card-specific statement on Russian or Belarusian citizens, and no citizenship-versus-residence rule, was found. Card currency depends on the country of your Advanced Identity Verification: USD for AIFC, Georgia, Kazakhstan, Australia and Asia Pacific; ARS, MXN, BRL, and PEN or USD for the rest.

On how each spends money, briefly, because this is the part people are actually choosing between. MetaMask spends directly from the connected wallet on Linea, Base, Monad or Solana, with mUSD, wETH, EURe, GBPe, USDC and USDT named, and pays cashback in mUSD — 1% on Virtual, and 3% on Metal limited to the first $10,000 spent then 1%, plus a $FLY bonus multiplier through the Blackbird dining app. RedotPay takes crypto deposits on-chain or buys crypto with a credit card in the app (ETH, USDC, USDT, depending on region), with a USDT-TRC20 minimum deposit of 1 USDT after network fees, and gives a 5 USD welcome reward usable only on spending and valid for 30 days, which cannot be applied to the issuance fee. Bybit’s card has no balance of its own: it draws on the Funding Account and Flexible Easy Earn balance, fiat first, and if fiat runs short, crypto is sold at the One-Click Sell rate plus the card conversion fee — with BTC, ETH, XRP, USDT, USDC and GRAM, priority USDT over USDC over GRAM over BTC over ETH over XRP, reorderable in the Card Dashboard.

Two Bybit details deserve a flag because they surprise people. From 5 October 2026 at 10:00 UTC, only crypto-funded transactions earn points or cashback — fiat-funded spending earns nothing. And Argentina carries taxes on foreign transactions that have nothing to do with the card issuer: VAT 21% on foreign digital services, 30% on foreign transactions, and provincial gross-income tax of 1%-13.2%.

Here is how I would put it. MetaMask scores highest and has the most open fee story, but it is the one most exposed to region lists changing. RedotPay is the most explicit about what everything costs, and its card-issuance exclusions are the second thing you should read rather than skim. Bybit is the richest on rewards and the most geographically narrow — and if you are in the EEA, that door is shut regardless of anything else on this page.

Who I would recommend it to

Nobody who is reading this in order to get a card. The programme is closed to new applicants and the site is in maintenance mode; there is no version of this recommendation where I tell you to apply.

I would recommend Fiat24 to exactly two kinds of person, and both are about cleaning up rather than starting.

The first is an existing holder with a balance above the payout minimum who wants to close the account and stop thinking about it. The route is published: link your own bank account by sending a small deposit from it, up to ten per currency, withdraw at 100 EUR or 100 CHF minimum, free when the payout succeeds, then bring the balance to zero and close via id.fiat24.com, Profile, Close Account. Know before you start that closure is final and no second account is allowed.

The second is an existing holder with a balance below 100 EUR or CHF who wants to understand why a payout will not solve it, because the minimum means it cannot. In that case the sensible move is to check what the platform offers for small balances before assuming the payout route applies — and to read the refund fee rule, where a flat 1 USD, 1 EUR or 1 CHF charge capped at the refund amount means a small refund can be consumed entirely by the fee.

What I would not recommend to anyone: treating an unverifiable aggregator’s figures as your plan, waiting on the support channel while your balance sits there, or assuming a refund or dispute process exists, because none is described.

And to the person currently deciding between the three alternatives further up: start with eligibility, in the country you actually live in, because a card that does not issue to you is worth nothing at any score. Then read the fee table, then the rewards. In that order. If Fiat24’s published pages are the standard you hold the others to, none of the three clears the bar comfortably — but all three will at least let you read the bar.

Frequently asked questions

What is the Fiat24 card?

It was a virtual Mastercard issued by the Swiss company SR Saphirstein AG, BIN 5481 0849, with balances held in EUR, USD, CHF and RMB and no PIN. Spending power was tied to the digit length of an NFT account number you held in your own wallet. No physical card was mentioned. The product was announced for December 2024, and it is now closed to new applicants with the site in maintenance mode, so it exists for existing holders rather than for applicants.

Is Fiat24 a bank, and who owns it?

No — it is a card programme, not a bank account. The operator is SR Saphirstein AG, a Swiss company holding a Fintech licence under Art. 1b Banking Act and supervised by FINMA, which is a real licence but a different thing from deposit insurance. The card documentation does not state that funds are insured. Mastercard is the network, not the owner; networks license issuers rather than issuing crypto cards themselves.

Can I still apply for a Fiat24 card?

No. The site is in maintenance mode and is not accepting new applications, and no reopening dates have been published. The card page still carries the status text “Coming soon in December 2024”, while the user documentation describes an active card — a contradiction inside the company’s own materials. If you are reading this hoping to apply, use the alternatives in this review instead.

I already have a card — how do I get my money out?

You withdraw to your own bank account in EUR or CHF, after linking it by making a small deposit from that same account via its IBAN; up to ten accounts per currency can be linked. The minimum payout is 100 EUR or 100 CHF, it is booked the same business day if you submit before 15:00 CET and otherwise the next business day, a successful payout is free, and a returned payout costs 10 EUR or 10 CHF.

Why can’t I withdraw my remaining balance?

The most likely reason is the threshold: payouts start at 100 EUR or 100 CHF, so anything below that cannot leave by payout. Other candidates are an unlinked bank account, which must be linked by an incoming deposit first, or a hold from a declined authorisation, which can sit for several days. It could also be a forced-exit flag for sanctions, PEP status, fraud or recalls, which the operator applies without negotiation.

How do I close my Fiat24 account?

You close it at id.fiat24.com, under Profile and Close Account, and you must bring your balances to zero first. Closure is final and no second account is allowed afterwards. Your KYC data is retained under Swiss AML law. If a balance is stuck below the payout minimum, resolve that first — the closure screen will not resolve it for you.

Is Fiat24 card free, and what are the real fees?

Officially, the card’s own pages disclose nothing: no fees, no conversion or FX fee. Unofficially, a third-party site lists issuance, the month, ATM use and top-up as free, but charges 1-1,75% on a crypto deposit plus gas, and the refund processing fee from 15 May 2026 is 1 USD, 1 EUR or 1 CHF per refund, or 7 CNH. I would not plan around the unofficial figures without confirming them.

Can I add the Fiat24 card to Apple Wallet or use Google Pay?

The card’s own documentation says Apple Pay, Google Pay, Samsung Pay and most digital wallets are supported, which is what earns the everyday-use mark its 6 out of 10. A third-party site says the opposite, that neither Apple Pay nor Google Pay works. With the site in maintenance mode, you may not be able to test it yourself, so if mobile payment is essential to you, check in your own wallet before relying on either claim.

Is Fiat24 safe to use, and what about my money?

The operator is FINMA-supervised, which is a genuine strength, but deposit insurance is not stated and the support record is poor: Trustpilot shows 2.2 out of 5 from 8 reviews, all one star, reporting unanswered emails, bot loops, held pre-authorisations and a late SEPA transfer with a fee of about 50 EUR. Your account is an NFT in your own wallet, so if the private key is stolen you move funds fast and expect no recovery.

Is Fiat24 worth it compared with MetaMask, RedotPay or Bybit?

Against a closed programme, yes, simply — there is nothing to apply to. On the published terms, MetaMask scores 7.1, RedotPay 6.9 and Bybit 6.0 out of 10, and each publishes fees you can actually read before committing. Check eligibility in the country you live in first: MetaMask signs up in 45 listed places, RedotPay has separate citizenship and residence exclusion lists, and Bybit’s card is not offered to European Economic Area customers.

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